POLICIES

 

 

Project Request

Before we begin the design process we will need you to fill out a short questionnaire about your design project.

 

Revisions

1 version, 2 rounds of revisions.

Revision: Once a design draft is presented, you have 3 days to provide your feedback. Once all of your comments, ideas and questions are consolidated and we provide a new version, that's the end of that round of revision. *Additional revisions are $25 per round.

 

Payment Schedule

A 50% non-refundable deposit is needed to begin which must be paid. The balance of the 50% is to be paid at the end of the project, once project is approved and before the final package is delivered/uploaded.

 

Payment Options

PayPal. If you do not have a PayPal account you can still pay your invoice with a debit or credit card directly on the PayPal website.

 

Delayed Payment

If, after the project has started, succeeding invoices are not paid within 15 days, a 5 percent “delayed payment” fee will be charged. This initial 5 percent figure will be added upon each recurring 15-day period until the full amount has been received.

 

Cancellation

If after project has started client communication (face-to-face, telephone, or email) stops for a period of 180 days, the project can be cancelled, in writing by the designer, and the designer shall retain ownership of all copyrights. The client shall pay a cancellation fee for work completed, with the fee based on the stage of project completion. The fee will not exceed 100 percent of the total project cost.

 

Images & Stock Photos

You can provide your own images or purchase stock photos for a fee. You will be advised of these fees after consultation of your project. We cannot use images from the internet, you must provide your own images or purchase stock imagery. We will not be responsible for any copyright issues.

 

Abandoned Projects

A project will be considered abandoned if we have not heard from you in 30 days. We do our best to get in-touch with you and wrap up the project as quickly as possible. You will not have any rights to use any of the work that was presented to you, unless you contact us and pay the rest of the project in full.

If we have not heard from you and you contact us after the 30 days and your project has been marked abandoned, a start up fee of $25 will apply.

 

Proofing

Prior to print all clients will have the opportunity to review/proofread each job to ensure accuracy.  Once the project receives approval for print NO CHANGES CAN BE MADE. We are not responsible for any misspellings, punctuation or formatting after your last approval. 

 

Printing

We work with third-party printers that we trust and are affiliated with. In the rare case that there is a printing issue, we will work with the printers to get it resolved, but any costs incurred will not be at the expense of Amber Rhean.  You prefer to get your project printed on your own; we will provide the correct print files to you.

*Please note that some print materials may not show the exact same color that is showing up on your screen. This is due to the fact that each computer screen tint can be different. Any reprints required will not be at the expense of Amber Rhean. We recommend providing Hex #s or Pantone colors if you need exact shades matched up.

 

Final Artwork File Delivery

Final artwork files are emailed to you.

 

Contract with Amber Rhean

By entering into a project with Amber Rhean, you are consenting to be bound by the terms of these policies and procedures. Policies and procedures are posted on all our quotes and forms, as it is important to read them before beginning work.

 

© 2019 Amber Rhean

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